Welcome to Trillzo. By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Service Overview
Trillzo provides delivery of drinks and essential items directly to vacation rentals, hotels, and short-term stays in the Orlando area. Our goal is to make your stay more convenient by ensuring your requested items are delivered safely and on time.
2. Eligibility
By placing an order with Trillzo, you confirm that:
You are at least 21 years old to purchase alcoholic beverages.
You agree to present a valid government-issued ID at the time of delivery if alcohol is included in your order.
The delivery location is within our service area in Orlando, Florida.
3. Orders and Payments
All orders must be placed through our website and paid in full at checkout. Prices displayed on the website are subject to change without prior notice. Orders are processed once payment is successfully completed.
4. Delivery
Trillzo delivers orders directly to the address provided during checkout. Customers are responsible for ensuring that the delivery address and contact details are accurate. Delivery times may vary depending on order volume, traffic, and availability.
If alcohol is included in the order, the recipient must present a valid ID confirming they are 21 years or older. If valid identification cannot be provided, alcohol items will not be delivered and may be removed from the order.
5. Order Changes and Cancellations
Orders may be modified or canceled only if they have not yet been processed for delivery. Once an order is out for delivery, changes or cancellations may not be possible.
6. Refund Policy
Refunds may be issued in cases of:
Incorrect items delivered
Damaged products upon delivery
Orders canceled before processing
Requests for refunds must be submitted within 24 hours of delivery.
7. Customer Responsibilities
Customers are responsible for providing accurate delivery details, including property name, room number (if applicable), and contact information. Trillzo is not responsible for delays or failed deliveries due to incorrect information.
8. Limitation of Liability
Trillzo is not responsible for delays caused by circumstances beyond our control, including traffic, weather conditions, or property access restrictions.
9. Changes to Terms
Trillzo reserves the right to update or modify these terms at any time. Continued use of our services after updates constitutes acceptance of the revised terms.
10. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through our website.
