We want your Trillzo delivery to arrive complete and in good condition. This page explains how to report a problem and when refunds or replacements may apply.
Last updated: September 27, 2026
Perishable / consumable goods
Most Trillzo items are food and beverage products intended for immediate use during your stay.
Because products are perishable, we generally do not accept returns of opened or delivered items that match the order. We do refund or replace for our error (wrong, missing, damaged, or spoiled on arrival) when reported promptly.
Problems we want to hear about
Contact us if:
Items are missing from your order
You received the wrong items
Packaging is damaged or product appears spoiled / unsafe on arrival
Delivery did not occur within the window and was cancelled by Trillzo
Include: order number, delivery address / hotel name, photos of damage or incorrect items (if any), and a short description
Report as soon as you notice the issue (same calendar day preferred)
Refunds & replacements
Missing item: Refund line item or redelivery of missing items
Wrong item: Refund or swap / correct delivery
Damaged / spoiled on arrival: Full refund of affected items or replacement
Trillzo cancelled delivery: Full refund of order + fees charged
Change-of-mind after delivery: Generally no refund for consumables that match the order
Refunds, when issued, are returned to the original payment method. Timing depends on the card issuer (often several business days after we process).
Cancellations
To cancel, call (407) 459-8186 as soon as possible. If the order has not yet been fulfilled, we will cancel and refund. If it is already out for delivery, cancellation may not be available.
